Contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.
Customer Care Hours
Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.
Order Requests
Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: Support@burtsbeold.shop
Phone: (440) 294-8103
Physical and return address: 123 S High St, Columbus, OH 43215, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).